SHIPMENTS AND RETURNS

Shipping is usually done within 4 days of the order being received or less. In cases where an item is out of stock, on back order or on special order, your item will ship within 1 to 3 weeks (usually within 2 weeks). If your order is due to ship in more than 10 business days, we will contact you by email to confirm the wait time. If we don't receive any reply from you, the order will be processed and shipped as soon as we receive it. All shipments will be sent via FEDEX or Surface freight. Please notify us if your country charges excessive taxes. We have great brokers that can minimize duty fees to handle the case. Each shipment will reflect the appropriate shipping, handling and insurance charges. We also offer cheaper shipping option (surface) but it takes 1 to 2 months to arrive at your place. If that is not a problem for you, please contact us and we will send you a shipping quote.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping and handling fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

DELIVERY PROBLEMS

If a delivery is late, the Purchaser must inform the amazdaonline.com customer service department as soon as possible by e-mail. Enquiries may take some time but we aim to resolve all delivery problems within 2 weeks from the day of the complaint.

Upon receipt of Products ordered, the Purchaser must check that Products are compliant. Any delivery anomalies such as but not limited to missing or broken Products and internal damaged packaging must be noted in writing by the Purchaser on the delivery slip presented by the courier alongside a signature and the amazdaonline.com customer service department notified by e-mail specifying the nature of the problem.

If the Purchaser is unhappy with any point of service(s) he/she reserves the right to decline acceptance of delivery by not signing for the package.

ORDER STATUS

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00 PM (Noon) Monday-Thursday and after 11 am Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, email us and we will be happy to assist you.

CANCELLATION

Any order on ex-stock item is allowed to be cancelled before the shipment and 30% cancellation fee will be imposed. Any shipped item, back ordered item and custom-ordered item is strictly non-refundable after the order is being placed online. If you need to cancel your order, please CONTACT US via email. Please do not send a cancellation request via the online form.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact customer services by email. To expedite your request, please have your order confirmation number available. We will always do our best to accommodateyour concern as efficiently as possible.

AMAZDAONLINE GUARANTEE

At amazdaonline.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase.