Ordering and shipping

SHIPPING POLICY

We strive to dispatch all orders within 3 business days of confirmation.

In the event an item is out of stock, on backorder, or a custom order, shipping may take 1 to 3 weeks, typically within 2 weeks. For orders with processing times exceeding 10 business days, we will notify you via email to confirm the expected shipping date. Should we not receive a response, your order will be processed and shipped as soon as the items are available.

All shipments are handled via FedEx, DHL, or surface freight, depending on your selected delivery method.

Shipping fees include both handling, packaging, and postal charges. Handling fees are fixed, while transport costs vary based on the total weight of the shipment. To minimize shipping expenses, we recommend combining multiple items into a single order. Please note that separate orders cannot be combined, and individual shipping charges will apply to each.

While we take every precaution to ensure your order is delivered safely, all packages are shipped at your own risk, with special attention given to fragile items.

DUTIES & TAXES POLICY

Domestic Orders (United States)

All tariffs, duties, and taxes are included in the total purchase price for orders shipped within the United States.

There will be no additional import or customs charges applied at delivery. The amount displayed at checkout represents the final total you will pay.

International Orders (Outside the United States)

For international shipments, duties, taxes, and import fees are not included in the listed price and are the responsibility of the customer. These charges are determined by your country’s customs authority and must be paid by the recipient upon delivery.

If your country imposes significant import duties or taxes, our experienced brokerage partners may assist in minimizing these charges whenever possible. Please contact us before placing your order if you would like assistance estimating your potential import fees.

DELIVERY ISSUES

In the event of a delivery delay, please notify amazdaonline.com customer service at your earliest convenience via email. We aim to resolve delivery issues within 2 weeks of the reported concern.

Upon receipt of your shipment, please inspect the package to ensure all items are accurate and undamaged. Any discrepancies, such as missing items, damaged products, or issues with packaging, must be noted on the courier's delivery slip and signed for accordingly. Additionally, notify amazdaonline.com customer service immediately via email, detailing the issue encountered.

If you are dissatisfied with the condition of your delivery, you may refuse acceptance by not signing for the package.

ORDER STATUS

Orders are processed Monday through Friday in the order they are received. Orders placed after 12:00 PM (Noon) Monday-Thursday and after 11:00 AM on Friday will be processed the next business day.

To track your order, please use the tracking number provided in your shipping confirmation email. Should you have any questions or concerns about your order, feel free to contact us via email, and we will be pleased to assist you.

CANCELLATION POLICY

Orders for in-stock items may be canceled prior to shipment, subject to a 30% cancellation fee. Once an item has been shipped, or in the case of backordered or custom items, cancellations are no longer permitted after the order has been placed. If you wish to cancel your order, please contact us directly via email. Cancellation requests submitted via the online form will not be processed.

RETURNS POLICY

We are committed to your satisfaction and stand behind our products. If you wish to return an item, please follow the guidelines below:

  1. Eligibility:
    • Returns are accepted within 14 days of the delivery date for items in new, unused condition with all original packaging and accessories.
    • Custom orders and backordered items are non-returnable.
  2. Return Process:
    • Contact our customer service via platform email to initiate a return. Provide your order number and a detailed explanation of the reason for the return.
    • Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  3. Shipping Costs:
    • Return shipping costs are the responsibility of the customer.
    • We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost during return transit.
    • Items must be returned to the original parts shipped from the warehouse.
  4. Refunds:
    • Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
    • Original shipping costs are non-refundable unless the return is due to our error.

REPORTING ORDER ISSUES

If your order is missing items, contains damaged products, or if you have other concerns, please contact customer service via email. To expedite resolution, kindly have your order confirmation number available. We are committed to resolving any issues as quickly and efficiently as possible.

AMAZDAONLINE.COM SATISFACTION GUARANTEE

We are dedicated to providing the highest level of service and quality products at amazdaonline.com. Your satisfaction is our top priority, and we stand behind every purchase with a 100% satisfaction guarantee.